Privacy Policy

1. Information We Collect

We collect information to provide and improve the Services. This includes:

• Account Information: name, email address, phone number (optional), password or authentication tokens, and subscription details.
• Business Information: company or trading name, registration number (if provided), tax/VAT number, business address, logo, and any other details you choose to store to generate invoices, quotes, and receipts.
• Customer Records You Capture: your customer names, contact details, addresses, and any invoice/quote line items and references you add. You decide what to capture; we store it on your behalf so you can use it within the app.
• Payment & Billing Information: billing address and transaction details related to your subscription. (Card processing is handled by our payment provider; we do not store full card numbers.)
• Usage & Device Information: app interactions, device type, operating system, app version, language, approximate location (derived from IP), and diagnostic logs. This helps us secure and improve the Services.
• Support Communications: any messages or attachments you send to our support channels.

2. How We Use Information

• Provide, operate, and maintain the Services.
• Create invoices, quotes, receipts, and related documents you request.
• Sync and store your business and customer records for your use.
• Process your subscription and send billing communications.
• Send important service, security, or policy updates.
• Respond to support requests and improve customer experience.
• Monitor, analyze, and improve performance and features.
• Detect, prevent, and address fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our terms.

3. Legal Bases

Where applicable (e.g., in the EEA/UK), we process personal information based on:

• Contract necessity (to deliver the Services you requested).
• Legitimate interests (e.g., to secure and improve the Services).
• Consent (for optional features or communications, where required).
• Legal obligations (e.g., tax, accounting, or regulatory requirements).

4. Sharing & Disclosures

We do not sell personal information. We may share information with:

• Service Providers: trusted vendors that host data, process payments, provide analytics, or deliver customer support—bound by confidentiality and data protection obligations.
• Business Transfers: if we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
• Legal & Safety: to comply with law or to protect rights, safety, and security of users, the public, and our Services.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Services, comply with our legal obligations (including taxation and accounting laws), resolve disputes, and enforce our agreements. You may request deletion of your account data as described below; certain records (e.g., invoices required by law) may be retained as permitted or required by applicable regulations.

6. Security

We implement administrative, technical, and physical safeguards designed to protect information, including encryption in transit, access controls, and regular monitoring. No method of transmission or storage is 100% secure; we cannot guarantee absolute security, but we work to continuously improve our protections.

7. International Transfers

We may process and store information in countries outside your own. Where required, we implement appropriate safeguards for cross-border transfers, such as contractual commitments consistent with applicable data protection laws.

8. Your Rights

Your rights depend on your location and applicable laws. Subject to limits, you may:

• Access, correct, or update your information.
• Delete your account or request deletion of certain data.
• Export a copy of your data in a portable format.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

South Africa (POPIA): You may request confirmation of whether we hold personal information about you, access records, and request correction or deletion where lawful.

EEA/UK (GDPR): You may exercise rights of access, rectification, erasure, portability, restriction, and objection; you also have the right to lodge a complaint with your Data Protection Authority.

California (CCPA/CPRA): California residents may request to know, delete, and correct personal information, and to opt out of certain sharing. We do not sell personal information.

9. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and analyze usage. You can manage cookies through your browser or device settings. Some features may not function properly without cookies.

10. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us so we can take appropriate steps.

11. Controller vs. Processor

For your personal account data and our app operations, TREGO Technologies (Pty) Ltd acts as adata controller.

For the business and customer information you choose to store in TREGO (e.g., your customers' contact details and invoice contents), we act as a data processoron your behalf. You are responsible for ensuring you have a lawful basis to collect and process such information in your jurisdiction and for honoring requests from your customers. We will assist you with reasonable data subject requests where applicable.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy with a new “Last updated” date and, where required, notify you through the app or by email. Your continued use of the Services after changes become effective signifies your acceptance of the revised policy.

13. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our data practices, please contact us:

• TREGO Technologies (Pty) Ltd
• Durban, South Africa
• Email: apptrego@gmail.com